Frequently Asked Questions?
The questions & answers below should help clarify any questions you should have on:
How to Order - Shipping Info & Options - How to Track your Order(s) - Returns
We are an affiliate of Zazzle.com which means we have official rights & have designed
all the items in our store. Zazzle produces and ships these items out directly to you.
**** We Ship Products Worldwide ****
Q: How do i place a phone order?
A: To place an order by phone simply call customer service at 1-888-8ZAZZLE (892-9953) (US only) Monday to Friday between 6AM to 6PM PST.
A: We currently accept Visa, MasterCard, American Express, and PayPal, as well as Zazzle earnings and gift certificates as payment. We do not accept personal checks or orders by Mail.
A: You can purchase I'm G products on Zazzle without an account. Simply choose the "Guest Checkout" option during checkout.
A: Immediately after you complete your purchase at Zazzle, your order is sent to our production facility, manufactured, and packaged with great care. You can track the status of your order by using Zazzles Order Status page.
You can choose from Express, Two Day, Priority, Ground, Standard, and Economy services. If you need your order ASAP, Express shipping will deliver it to you in 1 to 2 business days from the date of shipment. Please allow 2 business days for our Two Day Service, 2-7 business days for Priority, 4-7 business days for Ground, 6-12 business days for Standard, and 6-12 business days for Economy.
Tracking is available on Zazzle for Ground, 2-Day, and Express shipments.
If you request shipping to a PO Box or an APO/FPO location, please choose the Priority or Economy shipping options, as the Two Day, Express, and Ground services cannot deliver to those addresses. Ground shipping is not available to customers in Alaska or Hawaii.
A variety of carriers deliver your orders, but we are proud to use the United States Postal Service and UPS for most of our shipments.
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If you weren’t completely satisfied with your order you can call Zazzle Customer Service at: 1-888-892-9953 The guidelines to exchange and refund items are outlined below: Returns
Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be
expedited by providing a digital image of the damage or defect (along
with a clear description of the problem) in an email to our customer
support team. In many cases, action (in the form of reprint or refund)
can be taken as soon as substantiation of the claim has been provided by
the customer.
If the damage / defect cannot be verified over the phone or via email
contact, the item may be required to return to Zazzle for inspection
before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Zazzle will provide a prepaid return shipping label in cases where
items have arrived in damaged condition or are confirmed by a Zazzle
representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Zazzle reimburse (or provide credit) for
return shipping costs incurred by the customer. If a product is damaged
or defective, the recipient must make arrangements with Zazzle support
as to how the return should be handled prior to placing the items back
in transit to Zazzle.
How to request an RMA (Return Merchandise Authorization)
Contact Customer Support through phone # 1-888-892-9953 or use the online "Contact Us" email form to
request Return Merchandise Authorization (RMA) number. You must make
this request within 30 days of receiving the shipment.
- Be sure to specify the reason for the return request in the body of
your "Question," and indicate any preference for replacement (whether
exchanging for an identical product or selecting an alternate style,
size or color) or a refund.
- Select "Return Authorization Request" as the topic for your contact.
- Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
- Use the Attach Documents field to proactively provide digital images of damaged or defective products.
What the Return Process Usually Entails
- Print and fill out the Zazzle Return form (usually included in the initial reply to your RMA request)
- Include the paperwork in your returning package along with your returning items.
- Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt
- Ship the package to:
Zazzle Inc.
Returns Department
1185 Campbell Ave.
San Jose, CA 95126
You will be notified when your return is received at our facilities with an indication as to what will follow.
- If you have requested a refund, be advised that returning funds
usually take 7-10 days to appear in the account used to make the
purchase (depending on the processing speed of the bank that issued the
funds).
- If you have requested an exchange in a different size or style, an
email will be sent letting you know once the reprint has been initiated.
- Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
- Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
- Returning nonapparel items may only be swapped for a similar nonapparel item of equal or lesser value.